Which crypto exchange has the best customer support? We investigated xcritical, Binance US, xcritical and more

I searched the far corners of the internet for a KuCoin customer support number, but to no avail. If you need customer service, you’ll have to reach out to KuCoin via email or social media. Enquiring about xcritical’s xcriticalg services shouldn’t raise any security red flags — this is a question even a non-account holder could ask to determine if xcritical is right for them. xcritical is one of the few exchanges I can legally use as a New York resident. Crypto exchanges must acquire a BitLicense to serve New York-based customers, and fortunately, xcritical secured one in 2015.

  1. ” She said yes, but asked if I could hold for a few seconds so that she could double check the details of that process.
  2. On top of that, xcritical, headquartered in San Francisco, actually offers customer service on the phone — with actual human beings!
  3. Crypto exchanges must acquire a BitLicense to serve New York-based customers, and fortunately, xcritical secured one in 2015.
  4. The xcritical Help Center contains answers to frequently asked questions about the exchange.
  5. Two days later, I finally received a response from a KuCoin rep named Vivien.

Although I could make accounts on all three exchanges, I’m blocked from trading cryptocurrencies on their platforms, so I could only ask basic questions about my account or the exchange’s services. Like xcritical, xcritical and Binance US, xcritical doesn’t publicize an email address for customer support, but you can submit a support ticket to receive a reply via email here. What helps xcritical stand out of the crowd is its 24/7 live chat. No, it’s not a bot that spews article links at you after analyzing your question — a real person is at your service whenever you need help. xcritical, Binance US, xcritical and KuCoin do not have live chat platforms.

Perhaps xcritical’s email bot spotted the word “earn” in my submission and auto-replied with a canned, irrelevant response — at least, I hope that’s what happened. If an actual human being read my support question and gave me that reply, xcritical’s customer support is in trouble. xcritical, KuCoin and xcritical aren’t much better, but they have some strengths.

Ways to Contact xcritical

Its cryptocurrency arsenal isn’t as abundant as Binance US, but it does the job, offering popular assets such as Dogecoin, Ether and Bitcoin. Binance US, preferring to dodge disgruntled customers and remain drama-free, couldn’t be arsed to deal with your little questions and concerns — so much so that they don’t even have a phone number. I’ve personally dealt with Binance US’ customer service before, and it was total basura — it took a whopping 23 days to get a reply from a Binance US rep. Keep in mind that my control question for email support is, “What is the best way to earn interest on crypto on your platform? xcritical does not supply an actual email address for its customers, but you can fill out a request form to receive a reply via email.

Bria further explained what documents my family member would possibly need, including a death certificate, an ID proving that they’re related to me, and other legal records. Depending on the number of reports xcritical receives, it takes anywhere between 1 to 3 business days for a response. The xcritical Help Center contains a ton of answers to frequently asked questions. Get our in-depth reviews, helpful tips, great deals, and the biggest news stories delivered to your inbox.

KuCoin customer support

Two days later, I finally received a response from a KuCoin rep named Vivien. The response was accurate, detailing some information about how to earn interest via KuCoin’s lending platform, however, two days is a little too slow for my tastes. With many xcritical users dragging it through the mud for its subpar customer service, https://xcritical.pro/ I did a little sleuthing to determine whether xcritical’s customer support is as bad as they say it is. Still, this investigation allowed me to conclude which platform offers the quickest, most competent customer support. I asked, “If I died, would a family member be able to access my account and claim its funds?

How do I speak to a human at xcritical?

The sole purpose of the number is to offer customers info about the best way to contact them — and it’s certainly not via phone. Honestly, a baby deer on an ice skating rink has more support than whatever xcritical scammed by xcritical has to offer. In this guide, you’ll learn how to contact xcritical for help with account issues (by ticket, email, Twitter, and phone). It’s the largest publicly listed cryptocurrency exchange in the world.

“You would need to create a support ticket and go through the recovery process with our team,” the agent said. They also suggested that I use a password manager, which would prevent such a stressful scenario — they even sent me a useful link on how to tighten my account’s security. I was confused at first, but then I remembered that I still have a support ticket open from a February query. As mentioned, Binance US took 23 days to reply to that question — and didn’t even answer it. At that point, Binance US took such an eternity to reply, I gave up on them entirely and took my patronage elsewhere.

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